Privacy Policy

Introduction

At WorkOnTap, we take your privacy seriously. As we operate in Canada, our privacy practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislations.

Information We Collect

• Contact Details: Name, email address, and phone number.
• Service Location: Your physical address to facilitate on-site visits.
• Professional Verification: For Pros, we collect background checks and identification for safety.
• Job Details: Descriptions and photos you upload related to your service requests.
• Payment Tokens: Securely processed by our partners (Stripe); we do not store full card info.

How We Use Your Information

• To facilitate connections and bookings between Customers and Pros.
• To provide customer support and manage user accounts.
• To improve our platform and user experience.
• To comply with legal obligations under Canadian law.
• To prevent fraud and ensure the safety of our community.

Data Sharing

We share your contact and location information with Service Providers only as necessary to complete your booking. We NEVER sell your personal information to third parties.

Data Security

We use industry-standard encryption and security measures to protect your data. While data may be processed outside of Canada, we ensure our partners maintain security standards that meet or exceed Canadian requirements.

Your Privacy Rights

Under PIPEDA, you have the right to access your personal data, correct any inaccuracies, or withdraw consent for certain data uses. You can also request account deletion by contacting our support team.

Contact Us

For any privacy-related questions or requests, contact our Privacy Officer at: privacy@workontap.ca